How do i get help with my energy bills
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These customers will need to take action to redeem these at their usual top-up point, such as their nearest local PayPoint or Post Office branch.
In all cases, no household should be asked for bank details at any point. Ministers are urging consumers to stay alert of potential scams and report these to the relevant authorities where they are suspected. People across the country are understandably worried about the global rise in energy costs, and the pressure this is placing on everyday bills.
We know that people are struggling with rising energy prices which is why we have taken action with support over the winter months to help ease the pressure on household budgets. We know there are tough times ahead and we will continue to do everything in our power to help people. The non-repayable discount will be provided on a monthly basis regardless of whether consumers pay monthly, quarterly or have an associated payment card.
This also applies to students and other tenants renting properties with domestic electricity contracts from landlords where fixed energy costs are included in their rental charges. In these circumstances, landlords who resell energy to their tenants should pass the discounted payments on appropriately, in line with Ofgem rules to protect tenants.
This includes those who do not have a domestic electricity meter or a direct relationship with an energy supplier, such as park home residents.
An announcement with details on how and when these households across Great Britain can access this support will be made this Autumn. Details set out today will ensure the scheme is delivered to as many domestic electricity customers as possible over the winter, regardless of which supplier they use or their choice of payment method.
Steps are also being taken to protect consumers from the risk of fraud, gaming, and non-compliance. Today we have set out how the government will deliver discounts to help 29 million households with their energy bills this winter. I encourage families across the country to engage with these plans and particularly those customers on traditional prepayment meters who need to take action.
Coupled with world-leading action to radically enhance our home-grown energy security, we will continue to be on the side of British consumers now and into the future. Households most in need will be eligible for further support in addition to the Energy Bill discount.
This includes:. This is a challenging time for many amidst the rising cost of living, which is why the government is stepping in with direct support.
From delivering discounted energy bills throughout the winter months to launching a new website providing homeowners with help to make homes cheaper and warmer, we want to make sure UK residents have the information they need to access all the support that is on offer.
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How do i get help with my energy bills.Need help paying your bill?
If you’re struggling to afford your gas and electricity bills, contact your supplier to discuss ways to pay what you owe them. Your supplier has to help you. If you can’t afford a telephone, contact your local government or state social service agency. Local and state government agencies can help you. Agree a payment plan. Contact your supplier as soon as you can if you are worried about paying your energy bills or are in debt to your supplier.
– Paying My Energy Bills
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